Current: Frequently Asked Questions
Frequently Asked Questions brings together the questions customers ask most often about trials, billing, setup, employee clock-in methods, reports, and day-to-day administration in Telephone Timesheets.
If you need the full step-by-step instructions after reading an answer here, use the related page links under each answer to jump deeper into the manual.
Getting Started
Do you offer a free trial?
Yes. New customers can use Telephone Timesheets free for 30 days. The trial is intended to let you set up the system, test real workflows, and decide whether it is a fit before regular billing begins.
What happens at the end of the free trial?
You can enter payment information at any time during the free trial, but you are not billed for the 30-day trial itself. To continue using the system beyond the trial, you must add billing information before the trial expires. If billing is not added, the account is eventually removed.
Related page: Billing.
What information do I need to sign up?
At minimum, you need the basic company and administrator information required to create the account. After that, you can decide whether to enter employees, jobs, schedules, and other records right away or let the system start with a lighter setup.
How long does it take to set up the system?
Initial setup is often quick. Some customers start using the system almost immediately, especially when they begin with simple employee clock-in and then add more structure over time. If you choose to preload employees, jobs, schedules, stations, or integrations, setup takes longer, but those tasks are still handled inside the Admin Portal.
Related pages: Getting Started, Employees, and Jobs.
Can I import employee and customer data?
Yes. Telephone Timesheets supports imported and integrated data in several areas, including employee records and accounting-related workflows. The exact import path depends on which outside system you are using.
Related pages: Integrations, QuickBooks, QuickBooks Desktop, and ADP.
Do employees need to install an app?
Not always. Your company can choose from several clock-in methods, including the employee app, phone-call workflows, and timeclock stations. Some customers start with phone-based clock-in or browser-based workflows before rolling out the mobile app more broadly.
Related pages: Employee Instructions and Clock In By App.
Can I start simple and add more later?
Yes. Many customers start with a basic employee clock-in and payroll workflow, then add schedules, reports, checkpoints, integrations, or more advanced settings later. You do not need to turn everything on at once.
Related pages: Getting Started, Settings, and Integrations.
Can supervisors and admins start using it right away?
Yes. After the account is set up, administrative users can begin managing employees, jobs, settings, reports, and daily operations through the Admin Portal. Additional supervisors can also be added later as your rollout grows.
Related pages: Supervisors and Getting Started.
Billing And Account Questions
How much does the service cost?
Pricing and billing are managed in the billing area of your account. If you need current plan or pricing details, review the Billing page or contact Telephone Timesheets directly.
Related page: Billing.
Will advanced capabilities cost more?
If you have questions about whether a specific workflow, integration, notification setup, or custom report affects billing, review the current billing details in your account or contact support. That is the safest place to confirm account-specific pricing.
How does billing work?
Telephone Timesheets uses a monthly billing cycle tied to your account. During the free trial, you can enter payment information at any time, but you are not billed for the trial period itself. The billing page also lets you manage billing contacts, payment information, and recent payment history.
Related page: Billing.
What is an active user?
In general, active-user billing is based on the people who actually use the system during the billing period. Administrative users who actively use the portal are also typically included. If you need the exact billing interpretation for your account, review the billing details in your account or contact support.
What if I have many employees, but only some of them are actively using the system?
Telephone Timesheets does not require you to prune your employee list just to control billing. In general, lighter system usage means lighter billing than a month where more people actively use the system.
What if I only use the system seasonally?
Seasonal customers usually do not need a separate suspension process just because field activity slows down. Billing is normally tied to actual usage during the billing period, so quiet months are handled differently than busy months.
What will my monthly billing cycle be?
Your billing cycle is based on the date your account was created. The billing page explains the trial timeline and when recurring monthly billing begins after the free trial ends.
Related page: Billing.
Will I receive a detailed bill each month?
Yes. Billing detail can be sent to the billing contact, and some accounts also use additional billing recipients. If you need to change where billing details are sent, review the billing settings for your account.
What details are on the bill?
Billing history and billing-contact details are available from the Billing page, and the current billing workflow also shows payment information and recent payment activity.
Related page: Billing.
Do you store credit card information?
No. Telephone Timesheets does not store your payment information directly. Payment information is managed through Stripe, which handles payment processing for the service.
Related page: Billing.
What payment methods can I use?
The current billing workflow supports payment methods managed through Stripe. The Billing page is the right place to confirm which payment options are currently available for your account.
Related page: Billing.
Can I change the billing contact?
Yes. The Billing page includes billing-contact management so you can update who receives billing-related messages and, in some cases, add additional billing recipients.
Related page: Billing.
When does the first paid bill happen?
The Billing page explains how the free trial and recurring billing timeline work together. In general, the trial ends first, and billing begins based on your account’s billing cycle after that.
Related page: Billing.
Can I close my account?
Yes. Account-status and close-account actions are managed from the Billing area. If you are unsure whether you should fully close the account or just reduce usage, review the account-status controls before making that change.
Related pages: Billing and Close Account.
Employee Clock-In Questions
Can employees clock in using their mobile phones?
Yes. Employees can clock in with the employee app or by calling the IVR from a mobile phone, depending on the methods your company has enabled. When mobile location workflows are enabled, the system can also record location information as part of the time entry process.
Related pages: Employee Instructions, Clock In By App, and Clock In By Phone Call.
Can employees clock in using a landline?
Yes. Employees can call from a landline when your company’s setup allows it. In those cases, the IVR may ask the caller to identify the employee by mobile number, external ID, or another configured identifier before the time entry is processed. Some companies also use voice-based prompts to discourage buddy punching when several employees share the same phone.
Related page: Clock In By Phone Call.
Can employees clock in at a timeclock station?
Yes. Some companies use on-site stations instead of, or in addition to, mobile and phone workflows. Stations are useful when employees are expected to clock in from a device at the location rather than from a personal phone.
Related pages: Clock In By Timeclock Station and Stations.
Can employees take breaks through the system?
Yes. Break handling depends on your company’s settings. Telephone Timesheets can support break prompts, break confirmations, and IVR or SMS break workflows when those options are enabled.
Can employees submit checkpoints or shift reports?
Yes. Depending on your company’s setup, employees can submit checkpoints, bulletin-board posts, and in-shift reports from the employee web app or related workflows while they are on shift.
Related pages: Checkpoints, Submitting In-Shift Reports, and Viewing Bulletin Board.
What if an employee forgets to check out?
Administrators can review the time entry and correct it manually when needed. Many customers also use reports and daily review processes to catch missing check-outs before payroll is run.
Related pages: Editing Time Entries and Business Insight Reports.
Can employees see their own hours and schedule?
Yes. Depending on your company’s setup, employees can view hours worked, shift information, and related details through the employee-facing workflows. Some companies also enable text-based schedule and hour retrieval features.
Related pages: Viewing Hours Worked and Employee Text-In System.
Admin Portal Questions
Can I manually edit time entries?
Yes. Administrators can create time entries from scratch, correct existing entries, and close missing check-outs when needed.
Related page: Editing Time Entries.
Does the system provide reports?
Yes. Telephone Timesheets includes built-in reporting across time entries, payroll-related workflows, and business insight reporting. Some customers also use custom reports for specialized needs.
Related pages: Business Insight Reports and Report Types.
Can I customize the Admin Portal or employee app?
Yes. Many company-level behaviors are controlled in Admin > Settings, including General settings, Portal Preferences, Employee Application, Employee Scoring, and other feature areas. Some advanced options may need to be enabled for your company by Telephone Timesheets.
Related pages: Settings, General, Portal Preferences, and Employee Application.
Can I have more than one admin user?
Yes. Telephone Timesheets supports primary and secondary administrative users. Access levels and feature visibility depend on the type of user and the settings enabled for your company.
Related page: Supervisors.
Can the system work with integrations?
Yes. Telephone Timesheets supports several accounting and payroll-related integrations, and some customers also use imported or exported files in addition to direct sync paths.
Related pages: Integrations, QuickBooks, QuickBooks Desktop, and ADP.
Can I limit what supervisors can see or edit?
Yes. Supervisor access can be configured based on the type of supervisor, the permissions enabled for the account, and the records linked to that supervisor. Some features are available only when the right settings have been enabled for your company.
Related page: Supervisors.
Can I change settings later after we go live?
Yes. Most company-level behavior is controlled in the Admin Portal and can be adjusted later as your operation changes. It is common to refine settings over time after the first rollout.
Related pages: Settings, General, and Portal Preferences.
Can I use dashboards and Health Center tools?
Yes. The Admin Portal includes dashboard and Health Center workflows that help administrators review operational issues, monitor trends, and focus attention on records that may need follow-up.
Related pages: Analytics Dashboard and Health Center.
What if I need to correct data after an export?
Time entries can usually be corrected in the Admin Portal, but some exported workflows have additional restrictions. If you use accounting integrations, it is a good practice to review entries carefully before performing exports.
Related pages: Editing Time Entries and Exporting Time Entries.
Support And Security
What if I forget my password?
You can reset your password from the login screen by using the password reset flow.
Related page: Password Reset.
How do I get help?
If you need help beyond what is covered in the manual, contact Telephone Timesheets support. Support can also help when a feature needs to be enabled for your company or when you need guidance on the best workflow for your operation.
Related page: Getting Support.
Where can I read the privacy policy?
The current privacy policy is available in the manual as its own topic.
Related page: Privacy Policy.
How do I request a feature to be enabled?
Some settings and advanced workflows are visible only when Telephone Timesheets has enabled them for your company. If you believe a feature should be available for your account, contact support and explain what workflow you are trying to enable.
Related page: Getting Support.
What if I have a billing or payment problem?
Start with the Billing page so you can review account status, payment information, recent payment history, and billing contacts. If the Billing page does not answer the question, contact support for help with the account.
Related pages: Billing and Getting Support.